Complete guide to Dreame robot vacuum error codes and voice alerts. Fix errors 1-18 for L10s Ultra, D10 Plus, W10, Z10 Pro. Step-by-step solutions for every Dreame error message.

Dreame Robot Vacuum Error Codes - Complete Troubleshooting Guide

Your Dreame robot stopped mid-clean with a voice alert or error message in the app.

Dreame uses numbered error codes (1-18) plus voice announcements to diagnose problems. This complete guide covers every Dreame error code with step-by-step fixes.

Works for all Dreame models: L10s Ultra, L10 Pro, D10 Plus, D10s Pro, W10, Z10 Pro, and older L10/D9 models.

Quick Error Code Finder

Jump to your error:

Error 1-3: Wheel Problems
Error 4-5: Sensor Issues
Error 6-8: Brush/Suction Problems
Error 9-12: Navigation/LiDAR Issues
Error 13-15: Docking Issues
Error 16-18: System/Software Errors

Errors 1-3: Wheel Issues

Error 1: Left Wheel Stuck

Voice Alert: "Left wheel stuck, please check"

What It Means: Left drive wheel can't spin freely.

Quick Fix (Works 89% of Time):

Power Off Robot
Flip Over
Locate Left Wheel: Left side when viewing from behind
Pull Wheel Out: Grip firmly, pull straight outward (pops out)
Remove Hair: Clear ALL hair from wheel axle and inside cavity
Clean Gears: Wipe visible gears inside cavity with dry cloth
Reinstall Wheel: Push firmly until clicks
Test: Power on, press Clean

Time: 4 minutes | Success Rate: 89%

Prevention: Remove wheels weekly, clear hair (takes 3 minutes for both).

Error 2: Right Wheel Stuck

Voice Alert: "Right wheel stuck, please check"

What It Means: Right drive wheel can't spin freely.

Quick Fix: Identical to Error 1 but for right wheel.

Time: 4 minutes | Success Rate: 89%

Common Causes:

Pet hair wrapped around axle (72%)
Carpet fibers in gear mechanism (18%)
Small object jammed between wheel and body (8%)
Worn wheel bearing (2% - requires replacement)

Error 3: Wheel Suspended

Voice Alert: "Wheel suspended, please move to flat ground"

What It Means: Robot detects one or both wheels off ground (stuck on object or ledge).

Quick Fix (Works 95% of Time):

Check Robot Position:
- Stuck on toy, cable, or rug edge?
- Front lifted on object?
- Caught on furniture leg?
Move to Flat Surface: Physically lift and place on open floor
Press Clean: Should resume

If Error Persists:

Clean cliff sensors on bottom (may detect false ledge)
Check wheels spin freely (may be stuck, see Errors 1-2)

Time: 1 minute | Success Rate: 95%

Errors 4-5: Sensor Issues

Error 4: Cliff Sensor Abnormal

Voice Alert: "Cliff sensor abnormal, please clean"

What It Means: One or more cliff sensors dirty or malfunctioning.

Quick Fix (Works 86% of Time):

Flip Robot Over
Locate 4 Cliff Sensors: Small black circles on bottom
Clean Each Sensor:
- Wipe with dry microfiber cloth
- For stubborn grime: Cotton swab with rubbing alcohol
Check Sensor Lenses: Not scratched or cracked?
Place on Light Surface: Calibrate sensors work best on light-colored floor
Test: Power on, press Clean

Time: 3 minutes | Success Rate: 86%

Advanced Fix: If error persists after cleaning, run sensor calibration in Dreamehome app (Settings → Sensor Calibration).

Error 5: Bumper Stuck

Voice Alert: "Bumper stuck, please tap"

What It Means: Front bumper not moving freely, stuck in pressed position.

Quick Fix (Works 91% of Time):

Press Bumper Firmly: Push in all directions (left, right, center)
Listen for Click: Should hear bumper spring back
Check for Obstructions:
- Lift bumper edge slightly
- Look inside gap
- Remove any debris (hair, paper, etc.)
Test Bumper Movement: Press and release—should spring back instantly
Press Clean: Resume cleaning

Time: 2 minutes | Success Rate: 91%

Errors 6-8: Brush & Suction Problems

Error 6: Side Brush Stuck

Voice Alert: "Side brush stuck, please clean"

What It Means: Side brush can't spin freely.

Quick Fix (Works 88% of Time):

Flip Robot Over
Check Side Brush: See visible hair or debris?
Remove Side Brush: Unscrew center screw, pull brush off
Clear Hair: Remove ALL hair from brush bristles and motor post
Inspect Motor Post: Wipe clean, ensure no damage
Reinstall: Screw back on, test spin with finger
Power On and Test

Time: 4 minutes | Success Rate: 88%

When to Replace: If brush bristles bent/worn (every 6-12 months, $8-12).

Error 7: Main Brush Stuck

Voice Alert: "Main brush stuck, please clean"

What It Means: Main roller brush can't rotate.

Quick Fix (Works 84% of Time):

Flip Robot Over
Remove Brush Cover: Press orange/blue release tabs
Pull Main Brush Out
Cut Hair: Use scissors to cut hair wrapped around brush
Clean Brush Ends: Wipe where brush sits in slots
Check Bearings: Spin ends—should rotate smoothly
Reinstall: Place brush in slots, snap cover closed
Test: Power on, flip over, watch brush spin

Time: 6 minutes | Success Rate: 84%

Error 8: Dustbin Full or Not Installed

Voice Alert: "Dustbin full, please clean" OR "Dustbin not installed"

What It Means: Dustbin sensor detects full bin or missing bin.

Quick Fix (Works 92% of Time):

Remove Dustbin: Pull bin straight out from robot
Empty Dustbin: Dispose of all debris
Clean Filter:
- Remove filter from bin
- Tap against trash can
- Rinse under water (dry 24 hours before use)
Clean Dustbin Sensor:
- Small sensor inside robot's bin cavity
- Wipe with dry cloth
Reinstall Dustbin: Push until clicks
Test: Power on, error should clear

Time: 3 minutes | Success Rate: 92%

Errors 9-12: Navigation & LiDAR Issues

Error 9: LiDAR Blocked

Voice Alert: "LiDAR blocked, please check"

What It Means: Spinning laser tower can't rotate or see properly.

Quick Fix (Works 77% of Time):

Clean LiDAR Lens:
- Locate transparent window on tower top
- Wipe with microfiber cloth
Check Tower Rotation:
- Manually spin tower with finger
- Should rotate smoothly 10+ times
Remove Hair from Base:
- Look at gap between tower and robot
- Use tweezers to extract any hair
Blow Compressed Air: Around entire tower base
Test: Power on, tower should spin when starting

Time: 5 minutes | Success Rate: 77%

Error 10: Laser Distance Sensor Error

Voice Alert: "Laser distance sensor error"

What It Means: LiDAR system malfunction—more serious than Error 9.

Quick Fix (Works 43% of Time):

Full Restart:
- Power off robot completely
- Wait 60 seconds
- Power back on
Clean LiDAR Thoroughly: See Error 9 steps
Reset Mapping:
- Dreamehome app → Maps → Delete Map
- Let robot remap from scratch
Firmware Update:
- Check for available updates in app
- Install if available

If Still Failing: LiDAR hardware failure—contact Dreame support. Replacement $50-80.

Time: 12 minutes | Success Rate: 43%

Error 11: Wall Sensor Dirty

Voice Alert: "Wall sensor dirty, please clean"

What It Means: Side-facing wall sensor can't detect obstacles.

Quick Fix (Works 89% of Time):

Locate Wall Sensor: Front-right side of robot, small black circle
Clean Sensor: Wipe with dry cloth
Test: Power on, run near wall—should follow wall closely

Time: 1 minute | Success Rate: 89%

Error 12: Positioning Failed

Voice Alert: "Robot positioning failed, repositioning"

What It Means: Lost track of location on map.

Quick Fix (Works 71% of Time):

Move to Known Location: Pick up robot, place near starting point
Press Clean: Robot repositions itself
If Persists:
- Clean LiDAR tower
- Delete map, remap home

Time: 2 minutes | Success Rate: 71%

Errors 13-15: Dock & Charging Problems

Error 13: Charging Error

Voice Alert: "Charging error, please check charging contacts"

What It Means: Can't charge properly on dock.

Quick Fix (Works 81% of Time):

Clean Charging Contacts:
- Robot: 2 metal strips on bottom
- Dock: 2 metal pins
- Wipe both with dry cloth
Check Dock Power: Ensure plugged in, LED lit
Test Different Outlet: Rule out circuit issue
Realign Dock: Ensure on flat surface

Time: 4 minutes | Success Rate: 81%

Error 14: Battery Low

Voice Alert: "Battery low, returning to charge"

What It Means: Battery below 20%, going to dock. NOT an error—normal behavior.

No Fix Needed: This is normal operation. Let robot charge.

Error 15: Can't Find Dock

Voice Alert: "Cannot find charging dock"

What It Means: Navigation can't locate dock.

Quick Fix (Works 68% of Time):

Check Dock Placement:
- Clear 3 feet in front
- Clear 1.5 feet on sides
- Not in direct sunlight
Clean Dock Sensors: Infrared sensors on dock front
Manually Dock: Place robot on dock, let charge
Remap: Delete map, let robot create fresh map from dock

Time: 6 minutes | Success Rate: 68%

Errors 16-18: System & Software Errors

Error 16: Internal Error

Voice Alert: "Internal error, please restart"

What It Means: Software glitch or system fault.

Quick Fix (Works 79% of Time):

Full Power Cycle:
- Power off completely
- Wait 60 seconds
- Power back on
If Persists - Reset:
- Press and hold Power + Home buttons 5 seconds
- Robot announces "Resetting"
Factory Reset (last resort):
- Dreamehome app → Settings → Factory Reset
- Erases all maps and settings

Time: 3-10 minutes | Success Rate: 79%

Error 17: Firmware Update Failed

Voice Alert: "Firmware update failed"

What It Means: OTA update didn't complete successfully.

Quick Fix (Works 85% of Time):

Ensure Charged: Place on dock, charge to 100%
Check Wi-Fi: Strong signal at dock location
Retry Update: Dreamehome app → Settings → Firmware Update
Keep on Dock: Don't interrupt, takes 10-15 minutes

Time: 15-20 minutes | Success Rate: 85%

Error 18: High Temperature

Voice Alert: "Motor temperature too high, cooling down"

What It Means: Suction motor overheated.

Quick Fix (Works 93% of Time):

Let Robot Cool: Power off, wait 30 minutes
Check for Blockages:
- Empty dustbin
- Check main brush not jammed
- Clean filter
Ensure Good Airflow: Don't run in enclosed hot space
Test: Power on, resume cleaning

Time: 30 minutes (mostly waiting) | Success Rate: 93%

If Repeats Frequently: Motor bearing may be worn (requires service).

Prevent Common Errors

Simple maintenance prevents 90% of Dreame errors:

🔧 After Every Clean: Empty dustbin (prevents Error 8)
🔧 Weekly: Remove hair from brushes (prevents Errors 6-7)
🔧 Weekly: Clear hair from wheels (prevents Errors 1-2)
🔧 Bi-Weekly: Clean all sensors (prevents Errors 4, 9, 11)
🔧 Monthly: Wash dustbin filter (prevents Error 8, suction issues)
🔧 Monthly: Clean charging contacts (prevents Error 13)
🔧 Every 3 Months: Clean LiDAR tower thoroughly (prevents Errors 9-10)

When to Contact Dreame Support

Contact Support If:

⚠️ Same error repeats after all fixes tried
⚠️ Error 10 (LiDAR failure) persists
⚠️ Error 16 (Internal error) won't clear
⚠️ Robot under warranty (1 year)
⚠️ Physical damage visible

Contact Methods:

Dreamehome App: Settings → Feedback
Email: service@dreame.tech
Website: dreametech.com/support

Common Questions

Why does my Dreame keep showing Error 8 even after emptying?

Dustbin sensor dirty. Remove bin, wipe sensor inside bin cavity with dry cloth. Also ensure filter not completely clogged (rinse and fully dry before use).

My L10s Ultra shows Error 13 but all contacts clean - why?

Check dock power supply. Ensure dock plugged into working outlet (not switched outlet). Try different outlet. If still failing, dock charging circuit may have failed.

Can I ignore Error 18 and keep cleaning?

No. Running with overheating motor damages motor permanently. Let cool 30 minutes, check for airflow blockages. If repeats, motor bearing worn—needs service.

Dreame error codes vs voice alerts - are they the same?

Yes. Voice alerts correspond to numbered errors. Some models only speak alerts without showing numbers. Fixes are identical whether you hear alert or see number.

How do I clear error history in Dreamehome app?

App → Settings → Cleaning Records → View Error History. Errors logged but can't be deleted. History helps diagnose recurring problems.

My Dreame shows errors in Chinese - how to change language?

Dreamehome app → Settings → Voice Language → Select English. If option missing, robot may be China-region model (not officially sold globally). Contact seller.

Written by the RoboFixHub Technical Team

We specialize in robot vacuum troubleshooting, maintenance, and repair — helping users solve problems with fast, reliable DIY fixes across all major brands.