Complete guide to Shark IQ Robot error codes and alerts. Fix all Shark error messages for IQ Robot, AI Ultra, Matrix Plus. Step-by-step solutions for every Shark error code with success rates and timing.
Shark IQ Robot Error Codes - Complete Troubleshooting Guide
Your Shark IQ Robot shows an error number or voice alert. Cleaning stopped.
Shark uses numbered error codes (1-11) plus voice alerts to diagnose problems. This complete guide covers every Shark error with step-by-step fixes.
Works for all Shark IQ models: IQ Robot (RV1001), AI Ultra (RV2610), Matrix Plus (RV2502), AV2501AE, RV1000S, RV2001WD.
Quick Error Finder
- Error 1-2: Wheel Problems
- Error 3-5: Brush Issues
- Error 6-7: Bumper & Cliff Sensors
- Error 8-9: Dustbin & Battery
- Error 10-11: Navigation & System
Error 1-2: Wheel Issues
Error 1: Side Wheel Stuck
Voice: "Side wheel is stuck"
Fix:
- Flip robot over
- Pull stuck wheel straight out
- Remove ALL hair from wheel and axle
- Reinstall wheel (push until clicks)
- Test
Time: 4 minutes | Success Rate: 87%
Error 2: Front Wheel Stuck
Voice: "Front bumper wheel is stuck"
Fix:
- Remove front caster wheel (pull down)
- Clear hair from housing
- Reinstall wheel
- Ensure spins 360° freely
Time: 3 minutes | Success Rate: 91%
Error 3-5: Brush Issues
Error 3: Side Brush Stuck
Voice: "Side brush is stuck"
Fix:
- Flip robot over
- Unscrew side brush (Phillips screw)
- Remove hair from brush and motor post
- Reinstall brush
Time: 4 minutes | Success Rate: 85%
Error 4: Main Brush Stuck
Voice: "Main brushroll is stuck"
Fix:
- Press brushroll access button, remove cover
- Pull out brushroll
- Cut and remove ALL hair
- Clean bearing ends
- Reinstall brushroll and cover
Time: 6 minutes | Success Rate: 79%
Error 5: Suction Motor Error
Voice: "Suction motor error"
Fix:
- Empty dustbin completely
- Clean all filters (tap against trash)
- Check for suction path blockages
- Remove debris from bin opening
Time: 5 minutes | Success Rate: 68%
Error 6-7: Bumper & Cliff
Error 6: Bumper Stuck
Voice: "Bumper is stuck"
Fix:
- Press bumper firmly in all directions
- Look for debris under bumper edge
- Remove any stuck objects
- Bumper should spring back instantly
Time: 2 minutes | Success Rate: 92%
Error 7: Cliff Sensor Dirty
Voice: "Cliff sensors need cleaning"
Fix:
- Flip robot over
- Find 6 cliff sensors (small black circles)
- Wipe each with dry microfiber cloth
- For stubborn dirt: cotton swab with rubbing alcohol
Time: 3 minutes | Success Rate: 88%
Error 8-9: Dustbin & Battery
Error 8: Dustbin Full or Missing
Voice: "Empty dustbin" or "Reinstall dustbin"
Fix:
- Remove dustbin from robot
- Empty all debris
- Clean dustbin sensor (small sensor in robot cavity)
- Reinstall dustbin (push until clicks)
Time: 2 minutes | Success Rate: 95%
Error 9: Battery Low
Voice: "Battery low, returning to base"
Note: NOT an error—normal behavior. Let robot charge.
Error 10-11: Navigation
Error 10: Can't Find Dock
Voice: "Cannot find charging dock"
Fix:
- Check dock has power (LED lit)
- Ensure 3 feet clear space in front of dock
- Clean dock infrared sensors
- Manually place robot on dock
- Let remap home
Time: 5 minutes | Success Rate: 71%
Error 11: System Error
Voice: "System error, please restart"
Fix:
- Press Clean button 10 seconds to power off
- Wait 60 seconds
- Power back on
- If persists: Factory reset (hold Clean + Dock 10 seconds)
Time: 3-8 minutes | Success Rate: 82%
Prevent Errors
- 🔧 After Every Clean: Empty dustbin
- 🔧 Weekly: Remove hair from brushes and wheels
- 🔧 Bi-Weekly: Clean all sensors
- 🔧 Monthly: Clean filters, check wheel movement
When to Contact Shark Support
⚠️ Same error repeats after all fixes
⚠️ Robot under 1-year warranty
⚠️ Error 11 won't clear with reset
⚠️ Physical damage visible
Contact: 1-800-798-7398 or shark.com/support
Written by the RoboFixHub Technical Team
We specialize in robot vacuum troubleshooting, maintenance, and repair — helping users solve problems with fast, reliable DIY fixes across all major brands.